Privacy Policy

We collect information you provide directly and information collected automatically.

• Information you provide: name, email address, shipping and billing address, phone number, account credentials, and order details.
• Payment information: processed by our third-party payment processors. We do not store full card numbers on our servers.
• Automatic information: device, browser, IP address, pages viewed, and similar usage data collected through cookies and analytics.

• To process, fulfill, and ship your orders and provide customer support.
• To create and manage your account and order history.
• To send order confirmations, shipping updates, and service messages.
• To send marketing or promotional messages where you have opted in (you can unsubscribe at any time).
• To detect and prevent fraud, and to comply with legal obligations.
• To improve our website, products, and customer experience.

We do not sell your personal information. We share information only as needed with:

• Service providers — payment processors, shipping carriers, email and analytics providers — who process data on our behalf.
• Legal and safety — when required by law, subpoena, or to protect our rights, users, or the public.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We use cookies and similar technologies to keep you signed in, remember your cart, measure traffic, and improve the site. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as needed to fulfill the purposes described in this Policy, including order history, accounting, and legal compliance, after which it is deleted or anonymized.

Depending on where you live, you may have the right to access, correct, delete, or request a copy of your personal information, and to opt out of marketing or the "sale" or "sharing" of personal information (we do not sell personal information). To exercise these rights, email us at hello@petvimed.com. We will respond as required by applicable law.

Our website and products are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies.

We may update this Privacy Policy from time to time. Changes are effective when posted, and the "Last updated" date above will reflect the latest revision.

Questions about your privacy? Email hello@petvimed.com.